Shipping & Returns
Shipping is free for orders over $200 AUD
For orders under $200, to Australia or Indonesia we charge $8.00 AUD
All other International delivery fees are $20.00AUD
UPCYCLED BAG COLLECTION
All our upcycled bag pieces are distributed from Queensland, Australia.
If we are sending domestic orders we use Sendle delivery service, for international orders we use DHL.
NATURAL APPAREL COLLECTION
Keeping in line with our belief system that over production is a main cause of our environments downfall, we make your pieces especially for you in house at Last Layer HQ in Canggu, Indonesia when you order.
Please allow for 2-3 working days processing time
All orders (except pre-orders) are packed, dispatched and shipped within 3 working days.
We send you an email with a tracking number after your order is sent.
The quoted delivery times commence from the date they are dispatched. It's important to remember that what the couriers say is the estimated delivery time is subject to change and should be used as a guide only.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these may be necessary to release your order from customs on arrival.
Last Layer WILL NOT be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes, as well as it’s rules and regulations for importing foreign goods and products.
If a delivery attempt has been made and the item was not collected and has been returned to us, we will let you know and ask you to pay the re-delivery fee.
RETURN & EXCHANGE
It is of utmost importance that our customers are happy with their purchase. If for any reason they want to return/ exchange an item purchased at full price from our website they can contact us at firstname.lastname@example.org within 7 days from when they received their order, they provide the order number and reasoning for the return/exchange. We are more than happy to accommodate returns/exchanges of items that have not been worn or tampered with. Once they have emailed us, Last Layer will then provide them with a RLL#. Please note that a RLL# is issued by our returns department, it must be provided prior to shipping the return item. It is also very important that this RLL# is clearly shown on the package.
Customers are responsible for returning the item(s) at their own expense. We ask that the return package is shipped with a tracking number, signed delivery and/or insurance because Last Layer is not responsible for lost returns. Returns Address is: Unit 1 / 20 Premier Circuit, Warana, Queensland, Australia 4575. If a return is sent to the incorrect address and if custom fees are applied, the cost will be deducted from the return. For exchanges only we recommend that our customers place a new order and return the original order because we cannot guarantee that the item will be available at the time that the exchange is received.
RETURN & EXCHANGE FOR GIFTS
We can only accommodate the return/ exchange request if the item was purchased on the Last Layer website. The exchange can only be processed for an item of equal value or less. The refund will only be processed back to the purchaser’s original form of payment.
If your item was purchased at a retailer or a 3rd party website, the return/ exchange must be made directly though the retailer. We only process returns and exchanges for items purchased on the Last Layer website.
ONLINE GIFT CARD POLICY
Online gift cards are final sale. Once the unique gift card code has been generated we are no longer able to cancel the gift card. Gift cards cannot be applied to past purchases. The gift card is to be used at the time of check out. Please note, if your order is under $200 AUD the gift-card will not absorb the shipping fee cost. The customer will be responsible for the shipping cost.
Please note, Last Layer has the right to decline a claim if it does not meet our criteria.
Last Layer reserves the right to modify its returns/exchange and warranty policy.