Shipping & Returns
So, you want to place an order but have some questions about how / when it gets to you?
We've tried to cover everything below so have a read through and hola if you have any questions;
To Australia or Indonesia we charge $5.00 AUD
All other International delivery fees are $20.00AUD
UPCYCLED BAG COLLECTION
All our upcycled bag pieces are distributed from Queensland, Australia.
If we are sending domestic orders we use Sendle delivery service, and for international orders we use DHL.
NATURAL APPAREL COLLECTION
Keeping in line with our belief system that over production is a main cause of our environments downfall, we make your pieces especially for you in house at Last Layer HQ in Canggu, Indonesia when you order.
Please allow for 2-3 working days processing time
All orders (except pre-orders) are packed, dispatched and shipped within 3 working days.
We send you an email with a tracking number after your order is sent.
The quoted delivery times commence from the date they are dispatched. It's important to remember that what the couriers say is the estimated delivery time is subject to change and should be used as a guide only.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these may be necessary to release your order from customs on arrival.
Last Layer WILL NOT be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes, as well as it’s rules and regulations for importing foreign goods and products.
If a delivery attempt has been made and the item was not collected and has been returned to us, we will let you know and ask you to pay the re-delivery fee.
If it was up to me, I would love to hand deliver all the orders, and meet all you legends. Unfortunately I can't, but I would love for your peices to arrive to you as swiftly and seamless-ly as possible. So PLEASE triple, quadruple and double check again to make sure you have entered the telephone, address and post code details correctly at the checkout.
RETURN & EXCHANGE
It is of utmost importance that our customers are happy with their purchase. If for any reason they want to return/ exchange an item purchased at full price from our website they can contact us at firstname.lastname@example.org within 7 days from when they received their order, they provide the order number and reasoning for the return/exchange. We are more than happy to accommodate returns/exchanges of items that have not been worn or tampered with. Once they have emailed us, Last Layer will then provide them with a RLL#. Please note that a RLL# is issued by our returns department, it must be provided prior to shipping the return item. It is also very important that this RLL# is clearly shown on the package.
Customers are responsible for returning the item(s) at their own expense. We ask that the return package is shipped with a tracking number, signed delivery and/or insurance because Last Layer is not responsible for lost returns. Returns Address is: Unit 1 / 20 Premier Circuit, Warana, Queensland, Australia 4575. If a return is sent to the incorrect address and if custom fees are applied, the cost will be deducted from the return. For exchanges only we recommend that our customers place a new order and return the original order because we cannot guarantee that the item will be available at the time that the exchange is received.
RETURN & EXCHANGE FOR GIFTS
We can only accommodate the return/ exchange request if the item was purchased on the Last Layer website. The exchange can only be processed for an item of equal value or less. The refund will only be processed back to the purchaser’s original form of payment.
If your item was purchased at a retailer or a 3rd party website, the return/ exchange must be made directly though the retailer. We only process returns and exchanges for items purchased on the Last Layer website.
We make every effort to indicate the shoes we sell run large or small. However, there is no universal regulation of shoe size. We encourage our customers to contact us prior to ordering in an effort to deliver the correct size. Sizing issues are not considered product defects, so customer is responsible for return shipping.
Unworn shoes in perfect condition can be returned or exchanged within 30 days of purchase. Footwear must be accompanied by the original shoe box bearing the tags and inside special protective or packing materials. Please note: If our customers are going to try on their shoes for fit and comfort, try them on a soft and clean surface like a carpet.
All items purchased on sale are FINAL SALE! No refund/exchange will be accepted. Please order at your own discretion.
ONLINE GIFT CARD POLICY
Online gift cards are final sale. Once the unique gift card code has been generated we are no longer able to cancel the gift card. Gift cards cannot be applied to past purchases. The gift card is to be used at the time of check out. Please note, if your order is under $100 AUD the gift-card will not absorb the shipping fee cost. The customer will be responsible for the shipping cost.
Last Layer offers a 1 year limited warranty for handbags and wallets purchased from our website. Last Layer offers a 3 month warranty for all shoes purchased from our website.
Warranty is only subject to the following conditions:
o A copy of your order confirmation/ order number must be provided to validate the warranty and 2-3 photos of the damaged item.
o Last Layer shall not be liable under this warranty if any damage or defect result from (i) misuse, abuse, neglect (ii) accidental (iii) any modifications or alterations made (iv) wear and tear;
o Replacement for warranty items are only done once.
o If the item is no longer available, we will substitute the item for one of equal value of your choice.
Items that fall within our warranty period are not eligible for refund, replacement only.
Please note, Last Layer has the right to decline a claim if it does not meet our criteria.
Last Layer reserves the right to modify its returns/exchange and warranty policy.